Available to activate — human-approved
Customer Service Agent
Analyzes and drafts on its own — a person approves every reply before it sends
Manage in your workspaceWhat it does today
- ✓Analyzes incoming cases, searches your knowledge base, logs the interaction, and drafts a suggested reply — automatically, no approval needed
- ✓Drafts the reply from a small set of tone-based templates today, not a generated response
- ✓Proposes notifying the account manager on high-value accounts and turning a resolved case into a new knowledge-base article — a person approves both before they go out
On the roadmap
- ○Generating the reply text with AI rather than fixed tone templates
How it works
- 1
Activate the Customer Service template — new cases trigger the agent.
- 2
It analyzes the case, searches your knowledge base, logs the activity, and drafts a suggested reply on its own — no one has to start this.
- 3
A person approves or edits the reply before it goes out; notifying the account manager and publishing a knowledge-base article from the case both wait for the same approval.
Powered by
Tickets & Care Module
CRM Module
Autonomous Agents Runtime
Built-in safeguards
Draft only
suggested replies are template-based and never auto-sent
Human-approved
every reply before it reaches a customer
Per-tenant
opt-in activation from the Autonomous Agents dashboard
Ready to activate this agent?
Free to activate from your workspace. Every consequential action still needs your approval.
Manage in your workspace